Comments on: Blizzcon store errors cause epic fail http://worldofwarcast.com/?p=89 A World Of Warcraft Podcast Thu, 19 Aug 2010 19:43:33 -0700 hourly 1 http://wordpress.org/?v=3.0 By: Channel Massive » Blog Archive » My Hopes and Dreams For 2009 and Beyond… http://worldofwarcast.com/?p=89#comment-170 Channel Massive » Blog Archive » My Hopes and Dreams For 2009 and Beyond… Thu, 01 Jan 2009 17:01:36 +0000 http://worldofwarcast.com/?p=89#comment-170 [...] the Liberal use of “Epic Fail” When it Comes to [...] [...] the Liberal use of “Epic Fail” When it Comes to [...]

]]> By: Celtia http://worldofwarcast.com/?p=89#comment-80 Celtia Thu, 14 Aug 2008 12:33:48 +0000 http://worldofwarcast.com/?p=89#comment-80 Seems that Blizzard has offered an apology and will be giving away 3000 more tickets through lottery. http://forums.worldofwarcraft.com/thread.html?topicId=8994659741&postId=89230426124&sid=1#0 Seems that Blizzard has offered an apology and will be giving away 3000 more tickets through lottery.

http://forums.worldofwarcraft.com/thread.html?topicId=8994659741&postId=89230426124&sid=1#0

]]> By: Celtia http://worldofwarcast.com/?p=89#comment-79 Celtia Wed, 13 Aug 2008 17:40:14 +0000 http://worldofwarcast.com/?p=89#comment-79 Yeah this whole thing was pretty much a disaster. Blizzard's store wasn't up to the load. I think I understand why the did it the way this did (using their store), but it was a disaster. They should have stress tested the server fully before they set this live, but they didn't. Yeah this whole thing was pretty much a disaster. Blizzard’s store wasn’t up to the load. I think I understand why the did it the way this did (using their store), but it was a disaster. They should have stress tested the server fully before they set this live, but they didn’t.

]]> By: Bibble http://worldofwarcast.com/?p=89#comment-78 Bibble Wed, 13 Aug 2008 17:09:52 +0000 http://worldofwarcast.com/?p=89#comment-78 Clearly Blizzard needs to exit the e-commerce business. Smart business people know what they're good at, and pay other people/businesses to handle what they can't do. This was pure greed and arrogance on the part of Blizzard. Clearly Blizzard needs to exit the e-commerce business. Smart business people know what they’re good at, and pay other people/businesses to handle what they can’t do. This was pure greed and arrogance on the part of Blizzard.

]]> By: Bloodwin http://worldofwarcast.com/?p=89#comment-77 Bloodwin Wed, 13 Aug 2008 17:09:20 +0000 http://worldofwarcast.com/?p=89#comment-77 Initially I was impressed by the front page updates and that they kept some tickets for later so people presumably at work could have a chance of getting a ticket. But after reading this I have to agree that they should get a 3rd party to handle the sales in the future. This is so similar to the Apple fiasco I wonder just what goes through these companies' minds sometimes. I think this should be a big wake up call for companies trying to utilise the best of what the web has to offer, that they can't do 'everything' and that when they try to make a big splash they should be aware that a lot of their customers are more web wise and will be trying to access the systems all at the same time. That said, Blizzcon tickets have always been a huge hassle and not just Blizzard but customers should have known it would end in tears. Initially I was impressed by the front page updates and that they kept some tickets for later so people presumably at work could have a chance of getting a ticket. But after reading this I have to agree that they should get a 3rd party to handle the sales in the future. This is so similar to the Apple fiasco I wonder just what goes through these companies’ minds sometimes. I think this should be a big wake up call for companies trying to utilise the best of what the web has to offer, that they can’t do ‘everything’ and that when they try to make a big splash they should be aware that a lot of their customers are more web wise and will be trying to access the systems all at the same time.

That said, Blizzcon tickets have always been a huge hassle and not just Blizzard but customers should have known it would end in tears.

]]> By: Giannii http://worldofwarcast.com/?p=89#comment-76 Giannii Wed, 13 Aug 2008 16:49:09 +0000 http://worldofwarcast.com/?p=89#comment-76 I wish they would have used a third party service. I spent many hours waiting to try to get one. grr.. I wish they would have used a third party service. I spent many hours waiting to try to get one. grr..

]]> By: darthmoridin http://worldofwarcast.com/?p=89#comment-75 darthmoridin Wed, 13 Aug 2008 16:47:03 +0000 http://worldofwarcast.com/?p=89#comment-75 It was a pretty demoralizing 2-day experience. I was one of those who had tickets in my cart and made it all the way to the confirm page over 2 dozen times, only to get error screens on the last step. I don't mind getting shutout for tickets to an event. Living in LA and being a music fan, it's happened a lot, but not like this. They should have either contracted out the ticket sales or down a pre-sale lottery like was done for the Led Zeppelin show in London last year. It's not unreasonable for a user to assume that when they're on a confirmation page of a mulit-step checkout that they'll be able to complete it. To set up a system that made it a crap shoot at the end is profoundly stupid. What was worse than the actual experience was Blizzard's almost total lack of communication about what was going on. There were hours between blue posts in the forums, and late in the process, the front page of Blizzard's site and the Blizzcon site, both pointed to a forum post that was rarely updated. They did, however, spend a lot of time deleting threads that quickly exploded as furious users posted their experiences. This was not a case of QQing by the users—the system that Blizzard had set up was fatally flawed and the deserve the excoriation they got. I wish I could be there--I'd love to look at all the name badges, because I have a feeling that a good number are "asd;fha d;lgkh" or the like, since that's probably how many of those that got through the process did it. It was a pretty demoralizing 2-day experience. I was one of those who had tickets in my cart and made it all the way to the confirm page over 2 dozen times, only to get error screens on the last step.

I don’t mind getting shutout for tickets to an event. Living in LA and being a music fan, it’s happened a lot, but not like this.

They should have either contracted out the ticket sales or down a pre-sale lottery like was done for the Led Zeppelin show in London last year. It’s not unreasonable for a user to assume that when they’re on a confirmation page of a mulit-step checkout that they’ll be able to complete it. To set up a system that made it a crap shoot at the end is profoundly stupid. What was worse than the actual experience was Blizzard’s almost total lack of communication about what was going on. There were hours between blue posts in the forums, and late in the process, the front page of Blizzard’s site and the Blizzcon site, both pointed to a forum post that was rarely updated. They did, however, spend a lot of time deleting threads that quickly exploded as furious users posted their experiences. This was not a case of QQing by the users—the system that Blizzard had set up was fatally flawed and the deserve the excoriation they got.

I wish I could be there–I’d love to look at all the name badges, because I have a feeling that a good number are “asd;fha d;lgkh” or the like, since that’s probably how many of those that got through the process did it.

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